Frequently Asked Questions
Listed below are answers to the most common questions our customers ask. If your question is not answered here, please e-mail your enquiry to the following address.
enquiries@net-1on1.co.uk

• Is this site secure for online shopping?
• Is your service totally discreet and confidential?
• Do you trade names and addresses with other companies?
• How quickly can I expect to receive my order?
• If an item is unsuitable can I exchange it?
• What should I do if an item I receive is faulty?
• Do you specify on my bank statement what I have ordered?
• How often do you launch new products?

Q IS THIS SITE SECURE FOR TAKING CREDIT CARD INFORMATION?
A YES! Sex Toys UK links to Secure Trading's secure server at the credit card information request stage of our checkout. Secure trading are the prefered online payment processor for our bankers LloydsTSB. See our Your Security page.

Q IS YOUR SERVICE TOTALLY DISCREET AND CONFIDENTIAL?
A YES! ABSOLUTELY. Sex Toys UK will always treat your order and enquiry with total discretion. Our reputation has been built on the confidence that our customers have every time they order with us. Your order is sent in a strong, padded, plain mailing bag and DOES NOT mention our name anywhere on the outside of the package.

Q DO YOU TRADE NAMES AND ADDRESSES WITH OTHER COMPANIES?
A NO DEFINITELY NOT. We never have and we never will.

Q HOW QUICKLY CAN I EXPECT TO RECEIVE MY ORDER?
A All orders received Monday to Friday during working hours will be shipped that day guaranteed. If your order is placed outside of working hours it will be shipped the next working day. UK based orders are send via Royal Mail 1st class delivery and usually arrive within 1 to 2 working days. However 5 working days should be allowed before contacting us if your order has not arrived. European orders usually arrive within 5 to 7 working days and international orders usually arrive within 10 working days. SPECIAL DELIVERY ORDERS ARE GUARANTEED TO ARRIVE THE NEXT DAY IF WE RECEIVE YOUR ORDER BEFORE 4PM MONDAY TO FRIDAY (UK only). Payment by cheque with your card number on the reverse is subject to the normal clearance time. Occasionally, due to the huge amount of orders we receive every day, an item may go out of stock temporarily. If this should happen you will be notified of any delay and offered a full refund if you so desire.

Q IF AN ITEM IS UNSUITABLE - CAN I EXCHANGE IT?
A All of our goods come with a 14 day satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of placing your order and we will exchange it for an alternative product or refund your money (P&P costs are non refundable). Our returns conditions are:
1. The goods MUST BE unused (we adhere to strict health and hygiene conditions).
2. The goods must be in their original condition & packaging.
3. The goods must be received back at our office within 14 days from the day you
4. Lingerie and items of clothing are non refundable and non exchangeable.
placed your order. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

Q WHAT SHOULD I DO IF AN ITEM I RECEIVE IS FAULTY?
A Simply return it to us stating what is wrong. We will happily exchange it for you.

Q IF I PAY BY CREDIT CARD - DO YOU SPECIFY ON MY BANK STATEMENT WHAT I HAVE ORDERED?
A NO. Bank or card statements will not mention sex in any way or detail what you have ordered from us. We process credit cards through LloydsTSB CardNet in the name of the holding company Net 1on1 Ltd, this is what will appear on your statement. TOP

Q HOW OFTEN DO YOU LAUNCH NEW PRODUCTS?
A We are constantly on the look out for new products that we can offer our customers. When they have been tested and we are thoroughly satisfied with the quality and value for money, we will put them onto our site. TOP